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MonkeyRoyale : Frequently Asked Questions
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How can I earn Auction Bux?
Example: A TD runs a 5000 entry
fee tournament will receive 300 Auction Bux
Example: A member plays in a 5000
entry fee tournament will receive 300 Auction
Bux
Example: A TD runs a 2500 entry
fee tournament will receive 150 Auction Bux
Example: A member plays in a 2500
entry fee tournament will receive 150 Auction
Bux
Example: A TD runs a 200 entry
fee tournament will receive 75 Auction Bux
Example: A member plays in a 200
entry fee tournament will receive 75 Auction
Bux
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Buy BananaBux and get Auction Bux...The
larger the amount the more you get
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Buy a Premium Membership using PayPal and
get Auction Bux
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Finish in the Top 20 of the Football
Pick'ems wins you 200 Auction Bux
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Win Auction Bux in Battle Royales and
Order of the Monkeys
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Win Auction Bux in Daily Drawings for
Special Giveaways
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TD of the Month wins 2000 Auction
Bux
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League of the Month TD's win 300 Auction
Bux each
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TD that hosts the most Tournaments in a
cycle wins 2000 Auction Bux
I have a friend
thats wants to bid on an item and they want me to give them my Auction Bux, Can
I transfer my Auction Bux to them?
Auction Bux cannot be transferred.
They are for your use only! top
Can I use
Auction Bux to join tournaments?
Auction Bux cannot be use to join
tournaments. Only BananaBux can be used for tournament entry
fees.
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H. Loyalty Points
- What are
Loyalty Points?
Loyalty Points are our reward system. They are for those
members going the extra mile to support MonkeyRoyale. For any tourney with an
entry fee of 1000 BananaBux or higher that a player checks into, they will
earn Loyalty Points. Loyalty Points can also be earned by buying BananaBux.
For every 500 BananaBux that a player spends or buys on MonkeyRoyale, they
earn 1 Loyalty Point. Loyalty Points are not earned on Redemption Centre
transactions.
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- What can I do
with Loyalty Points?
Loyalty Points may be spent in the Prize
Redemption Centre or even converted to BananaBux: 1 loyalty point = 5
BananaBux. You must have a minimum of 1000 Loyalty Points before you can
convert them to BananaBux.
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I. King Rush Reward Points
- What are King
Rush Reward Points?
King Rush Reward Points are special credits. You
may receive King Rush Reward Points if a Redemption Centre order is cancelled.
They may also be included as a prize in special
tournaments.
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- What can I do
with King Rush Reward Points?
King Rush Reward Points can be used
towards purchases in the Redemption Centre or towards the purchase of a
Premium Membership.
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J. Account Upgrades
- What are
Premium Memberships?
Premium Memberships are upgrades to regular memberships. You may
purchase a Platinum, Gold or Charter Membership using BananaBux or through
PayPal. VIP Membership is a special upgrade that can be
earned.
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- How do I
upgrade my membership?
To upgrade your membership, click on the
Premium Memberships button on the left side of your page. Choose
the type of Premium Membership, the length and method of payment.
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- I'm a Gold
Member. How do I upgrade to Platinum?
To upgrade from a Gold Membership
to Platinum Membership, follow the same steps to upgrade from a regular
membership. When you upgrade from Gold to Platinum Membership, your remaining
Gold Membership will be refunded and you will receive the full Platinum
Membership for the length of time you selected.
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- What is a VIP
membership and how can I get one?
The VIP program reconizes members for their continued support
of MonkeyRoyale. This program comes with extra benefits. You can achieve VIP
status in 3 ways. Finish in the top 3 in the leagues standings in just one of
the 18 leagues. During a cycle, pay Tournament entry fees that total 200,000
BananaBux or more on Royal Yahoo. The total resets on Royal Yahoo on the 1st
of each month. Buy 100,000 BananaBux in a cycle, on Royal Yahoo.
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K. Tournaments
- I registered
my account, but I don't see any tournaments listed. Why don't I see any
tournaments on the Join a Tournament page?
In order to see Tournaments
listed on the Join A Tournament page, you must be a member of at least 1 of the
18 leagues offered on Royal Yahoo (you may join as many as you like). Only the
tournaments listed for the leagues you have joined, will show on the Join A
Tournament page.
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- I found a tournament
I want to play in, how do I enter the tournament?
When you find a tournament you want to play in,
click on the tournament title and you will be taken to the tournament page for
that tournament. Scroll down until you see the Register/Check-in button and
click on it. If it is less than 60 minutes before the scheduled start time,
you will automatically be checked in when you register. If it is more than 60
minutes before the scheduled start time, you will need to go back to that page
within the 60 minutes prior to start time and check-in. You will find the
check-in button where the register button was located.
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- I entered a
tournament, but the page said I got dropped. What happened?
Partner
tournaments require an even number of players in order to start. If there is
an uneven number of players checked in, the last player to check-in will be
dropped to make the number of players even. Checking in early will eliminate
your chance of being dropped due to uneven numbers.
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- How do I know
who I am supposed to Play?
When a tournament is started, or the round
is advanced, the Tournament Director will announce the round in the lobby.
Refresh your tournament page and you will see your match listed on the bottom
section of the page. In singles tournaments, the player on left needs to make
the table and invite their opponent. In partner tournaments the player listed
on the left of the team listed on the left, will make the table and invite the
other 3 players.
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- I won a
tournament! How soon do I get my Bux?
If you win a tournament, or place
in a Bux round, you will receive your payout once the tournament has been
closed.
- I won my
tournament match. How do I report it?
A Report button is located below
the pairings listed on the tournament page. For partner tournaments, only the
captain of each team (player listed on the left on each team)reports. Click on
the button that matches your results (won/lost) and then click on the confirm
button.
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- I entered a
tournament but I had to leave and couldn't play. Why did I still get charged
for the entry fee?
Once a tournament you have joined has started, you
are considered a player in that tournament. Payouts are calculated by the
number of players checked in when the tournament is started. Entry fees are
not refunded for players that are disqualified, or do not play for any other
reason. If you are not sure you will be able to play, you should check out of
the tournament before it starts.
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- What are
Featured Tournaments?
Featured Tournaments are special tournaments that have special flags
or other prizes that can be earned.
- What are the
colored symbols with the letters N, A, R, M and GM, next to a players name on
the tournament page for?
The colored symbols with the letters N, A, R,
M and GM, are icons to represent each players rating level for that league.
Information for each level can be found on the Ratings Medallion Legend page.
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L. League Play
- I've joined a
league. Where can I find other Monkeys to play Monkey Games with?
The
best place to find other Monkeys to play with is in the Main Monkey Room for each league. You may also find other
Monkeys in any other room that a tournament is currently being hosted in. To
let other members know you are looking for a monkey game (mg), just type in
the lobby, mg anyone? or looking for a mg. You can also watch for and respond,
to other members looking for a game.
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- I played and
won my first Monkey Game. How do I report it?
To report a league match
(monkey game), click on the Report a League Match button listed on the left side of your page
under "Leagues". Select the league from the drop down menu and click "Go". For
1 vs 1 games, enter the name of your opponent and click on "Submit". For 2 vs
2 games, enter the names of your partner and opponents in the corresponding
boxes and click on "Submit". The winner(s) report and the loser(s)
confirm.
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- I lost a
Monkey Game, but the Report a League Match page will only let me report a win.
How do I report my loss?
Only the winner(s) report. The loser(s)
confirm. To confirm a loss, click on Report a League Match page. If you see an unresolved match, click on
"Confirm" to accept the report. Click on "Deny" if the match is
invalid.
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- I want to join
a tourney, but it says I have unconfirmed matches. What do I do?
Go to
the Report a League Match page and click on the appropriate button
(confirm or deny) for each unresolved match. Once a match has been confirmed,
it cannot be changed or cancelled. Be sure to check that the league and player
information is correct before you confirm and only confirm matches that you
know you have played.
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- Someone
reported a win against me, but I never played that person. What do I
do?
If you have an unresolved match listed for a game you did not play,
or that lists the wrong league or players, you should deny the
report.
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- When I try to
report a Monkey Game, the page goes white or I get a message saying website
not responding. What do I do?
This is generally caused by an issue with
the AOL browser for AOL users. If you are an AOL user and use your AOL
browser, try opening an Internet Explorer browser window, login to your
MonkeyRoyale account from there and your report should process without
difficulties. If you don't have an Internet Explorer browser, you can download
it, or one of several other free browsers such as Mozilla Foxfire or Crazy
Browser, from the interent.
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M. My Wall
- What is My
Wall?
My Wall is the page where you can view all of the Flags you have earned. You
can also view your progress for current Flags, change your Winnings Wall
options and manager your closet.
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- On My Wall
page, I see a link for Manage My Closet. What is my Closet?
My Closet
is a storage area for your Flags. With the Manage My Closet link, you can select which Flags you wish to
display for others to see. You can choose to store 1 or more Flags in your
closet, and you can bring them out again whenever you like.
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- How can I
change the background for My Winnings Wall?
You must be a Premium
Member in order to change your Winnings Wall background. To change your
background, click on the Change My Background link, select the new background you would like
displayed and click on Submit.
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- I haven't
received my Flag yet. What do I do?
Some Flags may take up to 24 hours
to be added to your Winnings Wall. If you have not received your Flag within
24 hours of completing the requirements, please use the Contact Us link and specify which Flag you are
missing.
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- What are
Icons?
Icons are miniature representations that are available for most
Flags and are displayed on the league page standings and on any tournament
pages for tournaments you are registered for. Some icons, like your ratings
medallion icon, cannot be changed and will always be displayed by your
name.
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- How can I
change the Icon displayed by my name?
You can choose which icon to
display by your name by clicking on the Choose My Icon link on your My Wall page.
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- Do Free and
Premium Membership tournaments count towards my flags? What if I get
DQ'd?
The Winnings Wall page, includes an explanation of each Quest or
Flag and what the requirements are to earn them. If the explanation says "any
fee" then Free and Premium tournaments are eligible.
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N. Yahoo Room Problems
- I clicked on
the room link on the tourney page, but it put me in the room with the wrong
ID. How do I go to the room with my MonkeyRoyale ID?
The MonkeyRoyale
room links will always take you to the room under the primary ID of your Yahoo
account. If you are using a secondary Yahoo ID, then you need to find the ID#
for that ID and then make a simple change to the URL address in the address
bar of the game window. When you open a game room using a MonkeyRoyale room
link, a window will open with an address similar to this
http://games.yahoo.com/games/ante?room=gin_adv_c&prof_id=chat_pf_1,
the number "1" at the end represents your primary Yahoo ID. In the
address bar, change the number 1 to a 2,
http://games.yahoo.com/games/ante?room=gin_adv_c&prof_id=chat_pf_2
and click "Go". Repeat this process until you are taken to the game room under
the correct ID. Once you have found the correct ID number for your secondary
Yahoo ID, you will use that number to change the address for any MonkeyRoyale
room link.
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- I cannot get
the Yahoo game rooms to load. How do I fix that?
Check to be sure you
have Java enabled on your interent options. On your Intenet Explorer window,
click on "Tools", then "Internet Options", then on the "Advanced" tab. Scroll
down until you get to the Java settings. If you see Java (Sun), be sure there
is a check in the box to use Java (you may need to restart if you had to
change the setting). If you see Microsoft VM, make sure all 3 boxes are
checked. If you do not have either one, you can do a search for msjavx86.exe
and download it free. Once you install it, make sure it is selected in your
Internet Options.
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- I clicked on
the link to go to the room, but it says I don't exist. What did I do
wrong?
In order for the links that we supply you to get into the rooms
at Yahoo to work you must sign in to Yahoo first, check the box that says,
"Remember my ID and Password". If you do not do this Yahoo will never
recognize your ID. We do not control Yahoo. You must sign out of Yahoo, go
back in and when you sign in make sure you click the "remember my password and
ID" box.
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O. MonkeyRoyale Email
- What is the
"Change My Email Subscription" link for?
You can choose whether you
wish to receive emails about MonkeyRoyale special offers or events. On your
My Account page, click on Change My Email Subscription" link. Choosing Yes will insure that you will
receive all MonkeyRoyale emails. If you choose No you will not receive
important email notifications for special offers or events.
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- How do I
change my email address on my account?
If the email address listed on
your account is wrong or you have recently changed the email address you use,
go to My Account and click on the Change Email link. Enter your password then type in your new
email address and confirm it by entering it again, then click on
Submit.
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- I sent an
email to UserSupport using the Contact Us page, but I haven't gotten an answer
yet. Everyone else says they always get a response. Why haven't I gotten
one?
If you are expecting a response, but haven't received one, try
looking in your spam folder. Many email servers automatically sort emails from
unknown senders into a spam folder. Check to be sure your settings are not set
to block email from unknown senders by checking your email filter settings. If
you are an AOL user, we suggest using a different email address for your
MonkeyRoyale account. You can sign up for a free email account with your Yahoo
account. Hotmail also offers free email accounts.
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- Other players
tell me about emails they get about special promotions or special events, but
I've never gotten an email from MonkeyRoyale. Why don't I get these
emails?
The first thing you need to check is that your email
subscription is set to receive special MonkeyRoyale emails. Go to
My Account and check to see that it says "Yes" next to
"Email Subscription". If your email subscription is set to "Yes" and you're
still not receiving the emails, you will need to check the email settings for
your email program and also your spam settings if you have a spam blocker
set-up. These emails may be being sorted to a spam folder.
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